Languages

Every person in Solidarity Tech has a preferred language and can have one or more secondary languages. These settings affect the language of the messages a person receives and which Team Members reach out to them.

How Languages Are Set

A person's preferred language can come from a form, a data import, a manual update on the profile, or the preferred_language field in the API. Most people get one from a form, their browser, or your organization's default language. It can be empty.

To manage secondary languages, open the person's profile and find the Languages section. Click + to add a language. Click ⋯ next to a secondary language to Make Primary or Remove Language.

How Languages Affect Communication

Email and text blasts go out in each person's preferred language when a version in that language is available. If not, the message is sent in your organization's default language. A page shows its content in the visitor's language when the page supports that language.

In phonebanks and textbanks open to Anyone, a contact's preferred language is matched against the working language of the Team Member. A Team Member who speaks two or more languages picks one working language when they start. The predictive dialer (Professional plan) does not match languages. For such a phonebank or textbank, click the "eye" icon next to the total in the Targeting tab to see the preferred languages of the people targeted.

When supporters book a scheduled call, they pick a Call Language from the chapter's Supported Languages. The time slots come from Team Members who speak that language as their preferred language or a secondary language.

Importing Languages

When importing contacts via CSV:

• Preferred Language: Map a column to the "Preferred Language" field. Use language codes (e.g., en, es, fr) or full language names.
• Secondary Languages: Map a column to the 'Secondary Language' field. Put one language code or language name in each cell, because a list such as es, fr does not match a language.

If no preferred language is specified during import, you can set a default language that applies to all imported contacts.